Google Not Getting The Feedback It Wants On Dropcam (NASDAQ:GOOG)

The initial reviews for Google’s newest Dropcam product are sure to be surprising for the company. Users don’t seem to be too crazy about the newest version of the app. On Apple’s App Store, the Dropcam app has a 1 1/2 star rating. On Google’s Android Store, Dropcam has a 4-star rating, but has a comparable number of one-star and two-star reviews.

Wi-Fi camera company Dropcam was purchased by Google’s Nest for $555 million in June 2014. The company’s cameras are used primarily for home monitoring, with its two most popular cameras selling for $199 and $149. Dropcam also sells cloud storage for its videos. Last year, the company reported that 39 percent of its customers pay for the video storage service.

The ratings for Dropcam date back to August of this year. The complaints are largely about the perceived bugginess of the app. The one-star ratings are mostly complaints about how often the app crashes, which makes its recordings unreliable. At least half a dozen users said in their one-star reviews of the app that they think the product changed for the worse when Nest took over.

When Nest was contacted for comment, the company provided a statement saying:

“This past summer, we began communicating to Dropcam customers that they need to transition to the Nest app, which has a rating of 4 stars on the App store. The Nest app is where our resources and support are being focused and we’re looking forward to introducing a number of new features on the Nest app for both Dropcam and Nest Cam customers throughout 2016. It’s important that those who are using the Dropcam app make the transition to the Nest app so they can take advantage of the new features. We will be sunsetting the Dropcam app in 2016.”

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